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4.3 ★★★★★
Based on 20 reviews
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Product Reviews
★★★★★ 5
Worth every penny. Highly recommend!
To say I love my Narwal robotic mop and vacuum is an understatement—total game changer. I can’t imagine going back to any other robotic vacuum.
I have two dogs, including a Jack Russell who sheds like Pig-Pen from Peanuts—basically a walking cloud of hair—and this thing handles it effortlessly.
The vacuum + mopping combo is amazing, and it’s so easy to use and maintain. It truly does all the dirty work for me.
I did have a small hiccup about two months in, but Narwal support helped me reset it quickly and it’s been perfect ever since (I definitely panicked for a minute 😅).
Worth every penny. Highly recommend!
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Reviewed in the United States on April 14, 2026
★★★★★ 1
Unreliable. Doesn't work.
Has been every unreliable. Misses lots of spots with horrible mapping. Doesn't go some places for some reason. We moved the furniture, tried remapping but nothing works. Randomly goes in circles in the same spot at times. Updated firmware, spoke to support etc. When using vacuum and Mop option, it skips carpets and doesn't go back to do them afterwards. The whole programming is unreliable. Don't BUY. Can't return it past the warranty/return period.
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Reviewed in the United States on April 22, 2026
★★★★★ 5
LOVE ❤️
I’ve only had this for a few days but I am in LOVE with it and maybe a little obsessed.
Even my husband commented on how clean our floors were after the first use. The mapping feature works very well; better than my previous robo vac. I love that it takes the everyday maintenance out of the equation by cleaning/drying the mop heads itself.
I wish the instruction manual had more info in it, as well as what some of the features on the app entail, but I’m sure google can provide that info.
I’m very pleased with this product.
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Reviewed in the United States on November 3, 2025
★★★★★ 5
If it doesn't connect to Wi-Fi do a hard reboot and start download again.
I have had this for 2 days. I could not connect this to my WiFi. I wanted to do a hard reboot but the small pamphlet doesn't explain how, the pamphlet is basically useless. I looked on line and performed it then set it back up. It now works really well as a vacuum. I haven't tried the floor washing yet but the vacuum portion is really very good cleans better than my other older two well known vacuums combined. The other two older robot vacuums I never needed to program to have them vacuum but this one you need too. It won't work without it. It wasn't had to program either.
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Reviewed in the United States on September 30, 2025
★★★★★ 3
Narwal
The mop feature works really well on floor that are bare, it does not do a very good job on vaccuming area rugs and it can not get on top of thicker rugs to vaccum. IF you have bare floor or area rugs that can be easily removed it is great. I love the mop wash mode.
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Reviewed in the United States on August 17, 2025