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4.4 ★★★★★
Based on 30 reviews
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Product Reviews
★★★★★ 5
A great robovac!
Size: 11S MAX
This robovac is AWESOME! It has made my life so much easier. It's durable too.
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Reviewed in the United States on May 28, 2026
★★★★★ 5
Great value for money
I live in a smaller space (sub 1000 square foot apartment) and most of our floors are hard wood, with a couple of rugs thrown in for good measure. Over the years we've had numerous robotic vacuum cleaners from various manufacturers. Our needs with this one were simple. We wanted a device that was controllable via app and virtual assistant (Alexa, google home, etc.). The ability for the device to map our living space and for us to name rooms and choose which rooms. to vacuum in any given session was a deal breaker. I wasn't looking for a device with a built in mop - though this turned out to be a huge boon, and self-emptying the bin was not important to me (this device does not have a docking station that allows for self-emptying; if that is important to you then look elsewhere).
The device looks much like all previous robotic vacuum cleaners that we purchased. As does the dock. Setup was extremely simple - I downloaded the app, scanned the barcode sticker on the top of the device, and it walked me through the rest. Didn't take more than 2 minutes. I followed the instructions in the app to map my space and a few minutes (I live in a small space) all of our rooms were mapped, named and ready to go. This was about as seamless a process as it could have been.
Adding the device to my virtual assistants (Alexa and Google Assistant, for now) was very straightforward and the app provided excellent instructions (with screenshots) for both. I exclusively use google assistant for this device as the commands are much cleaner. I simply say "Google, clean the Living room" and the living room is vacuumed. I can even chain commands "Google, clean the Living Room and the Kitchen" and it will selectively clean the mentioned rooms. Alexa's commands were a bit more arduous to use/remember (something along the lines of "Alexa, please ask Roborock to...." - I honestly can't even remember). I believe this to be a result of how Alexa's skills work, and outside of the control of Roborock.
The vacuum cleaner cleans hard wood floors and rugs very well and I've yet to encounter a case where the floors were not spotless after a cleaning session. I can't speak to thicker carpet since we do not have any, but I'm really impressed by the cleaning and the bin in this device appears to be larger than previously owned devices because it lasts a few sessions before needing to be emptied.
Mopping. I did not buy this device for its mopping capabilities but I'm really glad to have them. I read other reviews that suggested that the mopping was not useful, but I strongly disagree. Perhaps if you had a big mess, or sticky floors, then the (wetted) pad that drags along the ground when cleaning could not clean up sufficiently but when used more in a maintenance mode (i.e. I utilize the mop *every* time I turn on the vacuum) it keeps the floors nice and clean. Is it as powerful as higher end mopping devices? Absolutely not. Does it keep the floors nice and clean? Absolutely. What you need will largely influence your perception of the mop but to me this is a great add-on when used frequently.
Finally, the ability to schedule vacuum session has been wonderful. Within the Roborock app I set up routines to clean various areas of my apartment on schedule. For instance, I schedule the vacuum to clean the Kitchen and Dining Room every morning after breakfast (8am) and every evening after dinner (7pm). The vacuum takes care of the rest and in a house with children this kind of scheduled and automatic maintenance greatly reduces crumbs and mess.
This is a very cost effective device that feels like more of a luxury than I could have expected. It fits my needs perfectly and I absolutely love it.
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Reviewed in the United States on January 24, 2025
★★★★★ 5
Oooooh this little guy packs a punch!
Color: Black01
I dont know what the heck took me so long to get this little gadget. I absolutely love it and now can't imagine being without it. I can't compare it to the other big names, I just simply can't afford those! But I can tell you this little guy packs a huge punch on results!
1st I must tell you my house is vey small, maybe 1600sq ft inside, only 2 bedrooms. I have no foot traffic at all. No kids. No pets, No shoes inside-sorry thats just the way my husb & I live. So I run my Robo 2 times a week only and he still picks up massive amounts of lint, rug fibers, dust etc.... Programing is super simple, easy to change plans, various options on suction and tweaking the areas you want covered. Robotic absolutely fabulous. Don't be sketched-out on its price point. Seriously its low price is freakin worth it! Like I said I dont know how it would compare to Roomba, and I actually dont care because Roborock is amazing!!! Love Love Love it!!!!
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Reviewed in the United States on March 21, 2026
★★★★★ 1
“Terrible Product, Even Worse Support
Color: Black01
Roborock vacuum has been nothing short of exasperating, and after more than ten days of back‑and‑forth with customer support, I can confidently say this is one of the most disappointing purchases I’ve made in years. What should have been a reliable, premium home appliance turned into a daily source of frustration, and the company’s customer service only amplified the problem.
The core issue began when the vacuum repeatedly failed to complete its cleaning cycle. Instead of finishing the job, it would stop randomly in different rooms and display an “interrupted by user” message — even though no one had touched it. Firmware was up to date, the environment was unchanged, and the vacuum had been working fine before. The problem was clearly internal, whether hardware or software, but the device simply refused to function as advertised.
Unfortunately, the product’s shortcomings were only the beginning. The real ordeal started when I reached out to Roborock’s customer support. Over the course of nearly ten emails, I received little more than generic, repetitive responses that did nothing to diagnose or resolve the issue. Each day brought a single, unhelpful reply asking for information I had already provided or requesting steps that were unnecessary because the malfunction was already documented in the app. The vacuum’s cleaning history, error logs, and behavior patterns were all visible on their end, yet they continued to push the burden back onto me.
Instead of meaningful troubleshooting, I was met with delays, scripted messages, and requests to redo the same tasks over and over. At one point, they asked for logs, screenshots, timestamps, and device information — all after I had already spent days explaining the issue in detail. It felt less like support and more like a slow, circular process designed to wear the customer down.
After more than a week of this, I finally reached my limit. I had purchased a premium product expecting premium reliability and service, but what I received was a malfunctioning vacuum and a support experience that left me feeling ignored and undervalued. I eventually gave up entirely and bought a replacement from another brand just to end the frustration.
By the time Roborock finally offered a replacement, the damage was already done. The trust was gone, the patience was gone, and frankly, the brand loyalty was gone. A company’s true character shows when something goes wrong, and in this case, Roborock failed spectacularly.
In the end, the vacuum didn’t just stop cleaning my floors — it swept away any chance of me ever purchasing from this company again. Between the unreliable product and the painfully slow, ineffective customer service, I cannot recommend Roborock to anyone. There are plenty of other brands that value their customers and stand behind their products. Sadly, Roborock is not one of them.
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Reviewed in the United States on March 25, 2026
★★★★★ 5
Robo vacuum gets the job done
This is our first robot vacuum so I don't have anything to compare it to other than what friends have said about theirs.
I got this on sale for around $150. Definitely worth the price in my opinion, our floors are cleaner now! This is the Q5Pro (Q5ULE) model. This one has the features of vacuum, mop, map(with split and merge options), zones, spot clean, joystick/remote controls, no go zones, and scheduling.
Wifi setup took a couple tries. But I think that shouldn't be a problem for a lot of people. It worked fine after I turned off the VPN on my router so something was being blocked there. It was easy to follow the quick start instructions that came in the box and the directions were accurate.
The app (I have android) is pretty simple and easy to use. I put it on my kid's phone also so they can use it as needed. Used the same login as my own and it logged me out on my phone, but once I logged back in was able to have it logged in on two devices with no issues.
It will ping you when a scheduled task is completed and if it was able to complete it or ran into issues. The history feature is nice as you can see a track of where it went. It shows yellow icon in the history if there was an issue like couldn't reach a room or something else.
I told it to spot clean but it wasn't cleaning well, so I turned it over and found a twist tie in the rollers. Got that out and it did fine after that.
There is a page in the app that tracks how long till expected maintenance for the the rollers, brushes, and sensors. We have two dogs and two people with long hair so we'll have to use a seam ripper regularly to get hair off the roller ends to keep that from accumulating. It's easy to get things out of the rollers, and put them back in. You can't put them in wrong as the black and red have different shapes on the ends. The rectangle roller cover is slightly difficult to put back on, you have to hold the spring clips open so it goes back on.
Suction seems to be powerful and there are different suction settings in the app as well. It doesn't always get everything but love that it vacuums better than the job the humans were doing most of the time. Mainly has missed some larger lightweight crumbs that got flung by the arm brush and didn't get everything by the edge of the area rug on the 1 pass setting. We had party confetti of the foil variety and it got some of that up but didn't get all of it.
The charging dock is just too tall (3 7/8 inches) to go under our sofa so we'll have to figure out a good place to 'hide' the dock. The vacuum itself is about 3 1/2 inches tall in including the round port that sticks up on top. (The round port is for suction I believe, it's not sensors)
It finds the dock fine, hasn't gotten lost even when moved during cleaning. Charging is good and the app lets you sent peak/off peak charging times so it will keep it alive during the day but fully charge at night when power costs less.
Overall seems like a great vacuum. It already (less than a weekof ownership) has scuffs on the outside from rubbing on things but I have kids and they constantly move chairs, etc so it has to relearn things all the time. It is impressive in that it will lightly bump/brush but even in joystick mode it won't let you ram into things, it slows itself down before it touches anything.
I haven't tried out the mopping pad yet, it comes with a pad, water tank, and a plastic floor protector to put under the dock to keep damp off the floor until you take the mop pad off. I'm not thinking it will be super impressive as it's just going to drag a wet cloth around but I may be wrong. Will update when I've tested.
Time will tell how sturdy and robust it is but it seems to be good so far!
Edit to update: it's fine with the mopping but not a true mop, it's dragging wet and leaves wet streaks, better than nothing. We may use it some but with the steam mop I know it will actually get it clean.
I moved the dock more than 3 inches and had to remap because it threw it off. Once before I moved the dock just a smidge but more than 3 inches is too much.
If the battery gets below 20% it will return to the dock to charge, then will go finish at some point. I didn't find out what % of charge triggered the return to work.
Had it for over 3 months now and use it daily. It does good overall, happy with our purchase.
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Reviewed in the United States on February 17, 2025
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