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4.4 ★★★★★
Based on 27 reviews
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Product Reviews
★★★★★ 3
Updated 1/28/2020 update 1/17/2020 It's been everything it was advertised to be and more. (Not)
Size: 11S
I called Amazon again today. Explained the situation and that no one from Amazon or Eufy had returned my calls as they promised. Also after replacing the battery at my own expense it ran 90 minutes again but got stuck everywhere, made this weird ratcheting type noise every time it changed surfaces and finally today just beeped at me twice and died. Supposedly that indicates a seized brush but they all spin freely. This time I just flat out asked them to look at my Amazon account and replace it, as I'm a very good customer. New one will be here tomorrow. I'll do a separate review on that one as it took me forever to find this one again. I'll also let you know if it's a refurbished unit or not.
Well wouldn't you know it. I leave a nice review and a few days later, Murphy's law rears it's ugly head. Device is 3 months old a couple weeks out of the exchange warranty and the battery is shot. Runs 5 or 10 minutes on a full charge. Called Amazon to see if since I am a really long standing customer if they'd help me out. Nope but we'll call Eufy support on your behalf and they will call you. We will also call you to follow up. I've been a customer service manager a lot of years and this is where employees can kill you. This Amazon person made me multiple promises. It's been a week no call from Eufy, no call from Amazon. You just turned 4 stars into 1 and if this is all the longer the batter lasts don't bother because the replacements are $25 to $30 bucks depending on the brand. I'm not spending a hundred bucks a year on batteries and this thing should be under warranty. After 3 days I ordered a new battery and Rosie is running again but I'm no longer pleased and the next time I'll buy another brand. If if this battery doesn't last the whole thing goes in the trash and I buy something else. I run this every day maybe the batteries won't take that I don't know. But if you're going to run it every day buy something else. This didn't last long enough at all.
I wanted to wait a while to be sure I had a good sampling and could post a fair and useful review. It's been 90 days now. We have two large (bigger than standard) labradoodle puppies. 85 and 50 pounds and they're 1st generation so they shed a lot. They also, being puppies, have tore the yard up so it is basically a mud pit and they wrestle, run, and fight constantly. They put a lot of dirt and hair on the floors and in the air. We run "Rosie" every day. Yes my wife named it. It does an amazing job on our hardwood floors and throw rugs. It gets all the hair and an incredible amount of dust and dirt. What I mean by that is we can run our Dyson or the Shark Pet vacuum and then run Rosie and the chamber will be full of dust and dirt when she's done. It's almost disconcerting to know our very expensive upright vacuums leave so much behind. It also has the unadvertised ability to buff our hardwood floors. They shine when she's done and the beater brush is showing no signs of damaging the finish on our floors. I would disagree with some of the reviews and even the manufacturers assertion that it doesn't work well on dark floors. Our hardwood floors are a dark reddish brown. The device works great on them and as I said when it's finished they shine. We have agreed we will never be without one and love this device. It does everything it has been advertised to do and more. Also it is set to automatic power and runs longer than the advertised time on a full charge. We get about 2 hours and 15 minutes. We've put down an additional 6 throw rugs for the rainy snow season in the path where the dogs run when they come in and the time has dropped to around 90 to 100 minutes. Still long enough to cover everything well and more than once. It does keep going until it needs a charge it doesn't just run and go back to the dock. I've noticed in the open areas like our living room it might hit that 2 or even 3 times. The floors are like glass after that.
Now for the negatives, and these are not deal breakers I'm just being fair. The dirt and dust I referred to is new to us. we recently moved from Illinois to Ohio. In Illinois the dirt is black. Here it is red or a very light brown. The vacuum gets externally dirty. It gets covered with dust/dirt and does not look good. The device is black and the dust is light colored and is readily apparent. I don't want to put it away all the time or for company so thats a problem for me and more cleaning which is not advertised so I'm mentioning it. Secondly it needs to be emptied every use or every other use. They are all like that except some of the super expensive robot vacuums so I wouldn't mention it except for my third negative. It is hard to clean from a mess standpoint. Not so much with the pet hair but with the dust. When you dump it the dust goes everywhere. Unless you have an empty trash can so you can get it way down inside when you're done the garbage can lid and sometimes the floor around the garbage can is clearly dusty from emptying the vacuum. The filters need to be removed at least every other running and they are also a big dusty mess. I also don't believe they will last as long as advertised. I have an air compressor in the garage and a hand held electric air compressor and use those to clean the filter. The foam piece I rinse in the sink. I don't think that someone without access to those tools is going to get the life out of the filters thats advertised. The device comes with a set of replacement filters and the rotating brushes. Not the beater bush though. Our unit is 3 months old. I had to replace the filters at about 40 days and tried to make them last a little longer this time but it hasn't worked out. The outside of the device is filthy. I believe this is due to the filters. The brushes have lasted longer than the suggested replacement time. They are 90 days old and still look like new. Last and has been a rare negative. The device will get stuck under things. Once I learned what the obstacles were in our home it was easy to fix. Some areas I blocked with rolled up moving blankets. I pull the chairs out from under the kitchen table to allow room for it to maneuver. If I don't it gets under there and spends way too much time cleaning and trying to get out. I'd rather it spend less time under there so it can do the whole cleaning area and have power left to do it again. I had the problem spots corrected and figured out within the first 30 days. I've read some units have a tape or something the vacuum will sense and avoid. I wish this unit had that but then again at this price point that is probably an unfair expectation.
So those are the pro's and con's we've encountered. The con's are all minor irritants and not a reason not to buy the device as all of these devices are prone to these issues except one or two of the very very expensive units. To repeat what I said earlier this device has worked out so well we have decided that we will never be without one and that when the time comes to replace her we will not feel bad about spending the money for a high dollar unit as it is worth it. Time is worth more to us than money and this thing saves us a great deal of time. It does great job, has done no damage to anything, and if it weren't for the clean up issues would be a five star review. I hope this helps someone make an informed decision and I hope you buy one. It's an amazing little machine, stands up to all the reviews, and truly is the best bang for your buck in robot vacuums.
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Reviewed in the United States on January 1, 2020
★★★★★ 5
Maintenance kit for Eufy S1 Pro Omni robot vacuum and mop
Size: 13Pc Accessories
Terrific value for a complete maintenance kit for Eufy S1 Pro Omni robot vacuums and mops. The versatile kit includes a replacement main brush, two roller mops, four side brushes, two HEPA filters and four high capacity bags. The parts fit the machine perfectly and perform like the originals. Very well made components!
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Reviewed in the United States on December 18, 2025
★★★★★ 5
Awesome robo-vac/mop with rotating mop head/no pads.
Size: E25 Black
I owned a Narwal Freo for 1 year and it died right after the warranty period was up. Tried replacing the battery but that did not fix the issue so I had to purchase another one. I noticed this eufy had high reviews and the 1 star reviews seemed to be just isolated issues so I purchased this one. Right away I noticed that the instructions/setup was much more simple. Second this one has a big wide mop roller on the front and after mopping I didn't see the mop streaks in circular patterns on the floor like I did with the Narwal as it had two rotating mop heads on the front so the single mop roller seems to be a better solution. Setup consisted of removing protective wrappers off of the tanks and base station, filling up the clean water tank, installing the detergent bottle and plugging it in. Next I downloaded the app and connecting the vac/mop to my network. This was SIMPLE to say the least. From there I could have just clicked clean on the app and it would clean the entire house. However, mapping gives you more flexibility when planning your cleaning ritual. You can define no go zones and clean rooms in any order you choose. I have a shedding dog so I have a separate robovac to clean up the dog hair prior to vac/mopping. This is a MUST with any robovac/mop combo as the dog hair on the floor will mix with the water and detergent and eventually prevent the mop from doing a good job. It will make a mess in the bottom tray of the base station too. I learned this through experience and reading all the one star reviews from customers. Robovac only cleaners last a LONG time. I had one that is still working great for over 3 years. All I had to do was replace the battery so it doesn't have to pause the job to recharge. So the mapping only took 4 minutes and it was pretty accurate. After the mapping I defined the room boundaries and renamed the rooms. Next I sent it off to clean and it did a FABULOUS JOB! No streaks and the floors are clean. The noise level is really low and more quiet than the Narwal. The other thing I noticed is it didn't use up much water to rinse the mop while cleaning. The Narwal used a lot of water and I was always dumping dirty water and adding fresh. I will always have a robomop and robovac as they save me so much time by not having to do this job twice a week. Connectivity to my network is excellent as it's in a location far from the router. This vac/mop is a good value for the money if IT LASTS BEYOND 1 YEAR. I will update this review as necessary and if it fails right after the warranty period I will report and downgrade this review to 1 star. These companies need to learn the importance of reliability and correct these issues. When I first reviewed the NARWAL it had almost a perfect 5 star review from all customers. After the year was up and it failed that star rating went down to 3+ stars. Most reviews reported their robovac/mop just died like mine did after the warranty period. I downgraded my review and reported the issue. I'm hoping this one will last because at the moment I am VERY satisfied with it like most customers. This model has been on the market much longer at the time of purchase so I would suspect if there were any reliability flaws they would have been addressed and corrected by now. We shall see. At this time I highly recommend!!
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Reviewed in the United States on April 13, 2026
★★★★★ 5
Excellent Robot Vacuum, Especially for the Price
Size: 11S, Size: 11S
I have been an iRobot Roomba buyer since 2007. My last Roomba bit the dust this month, and I did a ton of research before buying a replacement. I went with the Eufy for a few reasons: price point, cleaning power, quietness, and sleek design.
Price: Very reasonable. Almost reasonable enough that I'd consider getting another one for my second floor. For now I'll just carry it upstairs.
Cleaning power: This thing sucks... It's suction is much stronger than my Roombas have had. It picks up so much dust and pet hair. We do a full vacuum every other week with my Dyson, so I think of the robot vacuum as a supplemental vacuum. I was shocked at how much was in the dustbin after it's inaugural cleaning! The picture attached to this is from that cleaning. It also gets a ton of dust in the little dust filter. In one of the video reviews I watched, the reviewer said it didn't pick up anything in that dust filter... So maybe my carpet is particularly dusty, because it has a thick layer after each cleaning.
Quietness: I work from my home office, and this thing is quiet enough that I don't even turn it off during conference calls. This might be the thing I am most impressed with. My last Roomba was LOUD-- you couldn't even have a conversation with someone in the same room, let alone someone on speakerphone.
Sleek design: I love/hate this. It definitely looks modern and cool, and more like an art piece than an appliance, but it shows all my finger prints, and now I keep a glasses cleaning cloth nearby so I can rub it down. I suppose if I only use the remote and never pick it up, this won't be an issue.
A few considerations: I was hoping to find a robot vacuum that wouldn't eat my carpets' tassels, but I don't think that vacuum exists. I have only used the Eufy 4 times so far, and it doesn't always get its brushes wrapped around the long tassels, but it does sometimes. It seems to realize it sooner than my Roomba did at least. The Roomba would sometimes rip gobs of them off in a single cleaning. I try to tuck them under the edge of the rug and that doesn't seem to bother Eufy. It has pulled off probably 2 tassels so far.
The cleaning pattern seems pretty random. I saw some other vacuums that chart out complex maps of your home, and Eufy doesn't seem to do that. But, it doesn't seem to matter, because it still hits every spot in the rooms.
I'm a little concerned about durability. My Roombas ran for many, many years with easily replaceable parts. We'll have to see if Eufy has the same longevity.
All in all- I'm very happy with my purchase and definitely recommend it!
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Reviewed in the United States on September 7, 2018
★★★★★ 4
Robot Vacuum With Decent Cleaning but Too Much Maintenance
Size: E28
This robot vacuum was fairly simple to set up, and the battery life is actually pretty good. When it comes to cleaning, it does a solid job picking up dirt and debris, and overall the suction works well for everyday vacuuming.
However, the navigation and sensors really missed the mark for me. It struggled to recognize certain items around my house. For example, the mat under my cat’s food bowl kept getting caught because the vacuum didn’t detect it properly. It also had trouble recognizing furniture like my ottomans and would repeatedly run into them.
Another issue was how it handled different floor types. It’s supposed to be able to recognize surfaces like carpet versus hard flooring, but that didn’t always work correctly. At one point it even tried cleaning my carpet when it shouldn’t have. It also struggled with room detection and didn’t consistently recognize different areas of my home, even when placed directly in them.
I bought this hoping for more of a “set it and forget it” type of appliance since I work a lot and wanted something that would keep my floors clean without much attention. Unfortunately, that wasn’t my experience. I often had to redo the mapping or move the vacuum around so it could recognize spaces and objects properly.
There were a few positives though. The app is very helpful and easy to use, and the vacuum communicates clearly through notifications. It lets you know when things like the water level or cleaning bin need attention, which I appreciated. Maintenance like emptying it isn’t required very often either.
It’s also a little noisy. Not extremely loud, but it talks frequently and you definitely know when it’s running. Since I work third shift and sleep during the day, that was a bit frustrating.
Another issue was that it struggled to cross small entry thresholds between rooms. Even a small lip between rooms would sometimes stop it from moving into another space.
In the end, I decided to return it. While it does vacuum fairly well, the navigation issues and constant adjustments made it more of a hassle than a convenience. For the price, I expected something more hands-off, and unfortunately it required more attention than it was worth for me.
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Reviewed in the United States on March 11, 2026
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